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What browser works with the ProMost site?
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Internet Explorer (IE) 5.0 or later with 128-bit security encryption provides the best viewing experience. If you do not have IE, it can be downloaded for free from Microsoft. Please note that the ProMost application does not currently support Netscape.
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Why do I get a "Cannot Display Page" error when I am trying to access the login page?
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This error is probably due to either your browser not supporting 128-bit security encryption or not being set properly in order to run the ProMost application. You should be able to solve the problem in the following way:
In order to check on whether your browser supports 128-bit security encryption, you will need to do the following:
Click on the Help Menu and then click on About Internet Explorer to determine the browser version and cipher strength. If the browser is older than 5.0, upgrade your browser. In addition, if the cipher strength is less than 128-bit, upgrade to 128-bit encryption.
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I cannot download or upgrade to a 128-bit encryption browser. What can I do?
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If you are unable to download the most recent version of your browser because of export or other restrictions, and are still receiving an error message, then you will need to adjust your browser settings as follows:
Click on the Tools Menu and then click on Internet Options, and the Advanced tab (the most right hand tab). Scroll to the Security section and check the settings for "SSL 2.0", and uncheck the settings for "Use Fortezza", "SSL 3.0", "TLS 1.0", and "PCT 1.0".
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What do I do if I forget my User Name or Password?
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Send an e-mail to support@promost.com or call ProMost. ProMost will send you a new password, and then you will be able to login and change your password to whatever you like.
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When I log in, I get an expired maintenance message. What do I do?
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Click on the Tools Menu and then click on Internet Options, and the Temporary Internet Files–>Settings... button. Under the Check for newer versions of stored pages section, set the radio button for Every visit to the page.
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